RETURNS AND EXCHANGES.

• Returns and exchanges must be requested within 30 days of the order being received.
• Items must be returned unworn, in their original condition, with all original packaging, boxes, pouches and tags included.
• You must include the original receipt or order confirmation with your return.
• Items that show signs of wear, damage, or alteration cannot be accepted.

Tip: Please try on rings and bracelets gently and avoid exposing them to lotions, perfumes or water if you are unsure whether you will keep them.

Due to their nature, the following are considered final sale and are not eligible for return or exchange:

• Custom commissions or bespoke pieces
• Engraved or personalized items
• Made-to-order pieces that have been customized for size, stone choice, metal or design
• Any items marked as “Final Sale” at the time of purchase

Exceptions may be made only in the case of a confirmed manufacturing defect or an error on our part.

We now offer Self-Service Returns, so you can submit your request online without emailing us first.

To initiate Self-Service Return:

1. Go to your Order Confirmation Email or Shipping Confirmation Email.

2. Click "View Your Order".

3. Once the order page opens, select “Request a Return”.

4. Choose:

   • Return for Refund,

   • Return for Store Credit, or

   • Exchange (if the system offers it based on inventory).

5. Follow the prompts to submit your request.

6. After we approve the request, you will receive return instructions and the return address.

To initiate a return or exchange via e-mail:

• Email us at info@slrjewelscorp.com.
• Include your order number, item name, and whether you’d like a refund, store credit, or exchange.
• We will reply with the return delivery address and packing instructions.

Returns sent without prior contact or without clear order information may experience processing delays.

• Customers are responsible for all return shipping and handling charges, unless the item is defective or we shipped the wrong item.
• We strongly recommend shipping your return using a trackable and insured method.
• SLR Jewels is not responsible for packages lost or damaged in transit on their way back to us.

• Refunds are issued to the original payment method once your return is received and approved.
• Refunds may take up to 30 days from the day you post your return for your account to be credited; actual timing depends on your bank or payment provider.
• Refunds will exclude any original shipping/postage cost, unless the order arrived damaged or incorrect.
• Store credit is issued as a digital gift card and does not expire unless otherwise noted.
• Exchanges can be requested through the self-service portal.
• If the requested item is unavailable, we will contact you to arrange an alternative or convert the request to a refund/store credit.

If something arrived damaged or defective:

• Take clear photos of the issue.
• Submit your return via the self-service portal, and choose “Defective Item.”
• Or contact us directly at info@slrjewelscorp.com

If confirmed, we will cover return shipping and offer a replacement or full refund.

• Refunds are issued to the original payment method once your return is received and approved.
• Refunds may take up to 30 days from the day you post your return for your account to be credited; actual timing depends on your bank or payment provider.
• Refunds will exclude any original shipping/postage cost, unless the order arrived damaged or incorrect.
• Store credit is issued as a digital gift card and does not expire unless otherwise noted.
• Exchanges can be requested through the self-service portal.
• If the requested item is unavailable, we will contact you to arrange an alternative or convert the request to a refund/store credit.

• International customers may request returns through the self-service portal.
• All duties, VAT, or import taxes are non-refundable and not paid by SLR.
• Return shipping is the responsibility of the customer.

If confirmed, we will cover return shipping and offer a replacement or full refund.